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Input fields (aka form fields)
Input fields (aka form fields)

Collect user information, feedback and more by adding an "Input" step type in any checklist guide.

Emily Wang avatar
Written by Emily Wang
Updated over a week ago

Bento's vision is to enable you to build highly relevant and interactive activation experiences. Input fields are the latest way of streamlining all the touch-points that make up your customers' onboarding journey.

Example of Bento input fields for collecting user information and NPS scores, shown in a floating sidebar container format

Where can you use input fields?

Input fields are available in guide components that have enough space to accommodate these interactive experiences. That means:

  1. Checklist onboarding guides

  2. Sidebar contextual guides

  3. Announcement modals

  4. Embedded cards and carousels

  5. Tooltips

Basically, you can set a step to an "Input" type anywhere but in floating banners (because there'd be no space)!

What kinds of inputs are available?

Bento supports 5 kinds of input fields, much like what you'd expect in a form:

  1. Short text (maximum of 100 characters)

  2. Email (with email validation)

  3. Paragraph text

  4. Numbers

  5. NPS (paired with NPS-specific UI)

  6. Multiple choice (drop down)

Use-cases

Onboarding feedback

  • For example, add a final step to an onboarding guide that asks the user to tell you their favorite feature, and their biggest struggle during onboarding.

An example of input fields added to an inline onboarding guide, Flat layout

Example of Bento input fields, used for collecting feedback, shown in a Flat inline component

An example of input fields added to an Announcement modal

Collect user information

  • Whether knowing the exact role they're in, the team they're on, or the name of another stakeholder to engage, Input Fields allow you to capture this information in a structured and repeatable way.

An example of input fields in a contextual sidebar guide

How to add them to a guide

Inputs are currently its own Step Type. They are available in all checklists guides, modals, and tooltips.

example of adding input fields from within Bento's admin UI

You can add multiple inputs within the same step, and still pair it with step descriptions. However, you cannot add inputs to another step type like Branching.

Collecting answers

Slack

  • If you have Slack notifications enabled, you'll get a feed of user inputs as they submit (and complete) the step.

Email

  • Answers will also be shared in Step completion notification emails

CSV

  • You can download answers (along with information on who submitted it and when) by heading to the Analytics tab within a guide

Webhooks

  • You can subscribe to our webhooks to get answers to branching and input questions. This is a standard plan feature.

We also plan on exposing answers via API. Please reach out if you have a use case and requirements in mind.

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