Bento

Zendesk is a customer service platform that enables teams to manage customer support and interactions, with ticketing systems, live chat, and knowledge base management. 

Connect Bento with Zendesk to allow users to submit <a href="#h_2386dcfdc2">support tickets</a> and <a href="#h_a5b5505d50">chat live</a>, all from the Resource Center in the Bento sidebar. This way you won't overwhelm your users with many different widgets on the same page.

Our Zendesk integration is a premium integration, please contact us to get started.

To set up creating a ticket, you or a colleague must 

Provide your subdomain and an API token. 

- Have admin access
- Enable anyone to submit tickets
- Provide your subdomain and an API token. 

To enable anyone, without registration to create a ticket,

In Admin Center, click People in the sidebar, then select Configuration &gt; End users.

In the Anybody can submit tickets section, select Enabled.

Make sure Require authentication for request and uploads APIs is not selected.

Make sure Ask users to register is not selected.

1. In Admin Center, click People in the sidebar, then select Configuration &gt; End users.
2. In the Anybody can submit tickets section, select Enabled.
3. Make sure Require authentication for request and uploads APIs is not selected.
4. Make sure Ask users to register is not selected.
5. Click Save tab.

You can find the subdomain of your account on the Support Admin home page.

In Admin Center, click Apps and Integration in the sidebar, then select API &gt; Zendesk API

Give the token a description (if you want)

1. In Admin Center, click Apps and Integration in the sidebar, then select API &gt; Zendesk API
2. Make sure Token access is enable
3. Click Add API Token
4. Give the token a description (if you want)
5. Copy the token. 

Make sure to copy and store this token. It WILL NOT show again after you click Save or leave the page.

Log into Bento and navigate to integrations

Under Create support ticket, add your subdomain and API token

1. Log into Bento and navigate to integrations
2. Click Modify integration
3. Under Create support ticket, add your subdomain and API token
4. Click Enable

To set up chat, you need to first install the Zendesk Web Widget correctly. 

In order to avoid showing the Zendesk launcher briefly while the Bento toggle loads, you should use the "Custom launcher" option in Zendesk

<a href="https://support.zendesk.com/hc/en-us/articles/4500748175258-Installing-the-Web-Widget#topic_fqh_qtc_3rb" rel="nofollow noopener noreferrer" target="_blank">Zendesk article</a>

- In order to avoid showing the Zendesk launcher briefly while the Bento toggle loads, you should use the "Custom launcher" option in Zendesk
- <a href="https://support.zendesk.com/hc/en-us/articles/4500748175258-Installing-the-Web-Widget#topic_fqh_qtc_3rb" rel="nofollow noopener noreferrer" target="_blank">Zendesk article</a>

Log into Bento and navigate to <a href="https://everboarding.trybento.co/data-and-integrations" rel="nofollow noopener noreferrer" target="_blank">integrations</a>

1. Log into Bento and navigate to <a href="https://everboarding.trybento.co/data-and-integrations" rel="nofollow noopener noreferrer" target="_blank">integrations</a>
2. Click Modify integration
3. Toggle on Users can chat with support

You can rename the titles for creating a ticket and chat from the <a href="https://staging-everboarding.trybento.co/styles" rel="nofollow noopener noreferrer" target="_blank">Styles</a> page in Bento.

Resource center &gt; Help center integration

You can only rename titles after enabling each integration.

- Resource center &gt; Help center integration
- You can only rename titles after enabling each integration.

Allow users to submit support tickets and start live chat from the Bento sidebar

Creating ticket

In Zendesk

Make sure to copy and store this token. It WILL NOT show again after you click Save or leave the page.

Live chat

Styling

Search your help center